Privacy Policy

Last updated: 01.11.2024

www.alinaholom.com ("we," "us," or "our") is committed to protecting the privacy and personal data of our clients, website visitors, and prospective clients. This Privacy Policy explains how we collect, use, process, and safeguard your personal data in the context of our coaching and personal branding services. Our policy is fully compliant with the General Data Protection Regulation (GDPR) and other relevant data protection laws, applicable to clients within Romania, the EU, and internationally. By using our services, you consent to the practices outlined in this Privacy Policy.

 

1. Data Controller Information

As the data controller, we are responsible for determining the purposes and means of processing personal data collected via www.alinaholom.com.

Contact Details:
Alina Holom – The Art of Elegant Transformation
Email: hello@alinaholom.com

For any questions, requests, or concerns about your personal data, please use the contact details above to reach us.

 

2. Information We Collect

We collect various types of data to provide, personalize, and improve our coaching and branding services. We collect data both directly and automatically through your interactions with our website.

2.1 Directly Provided Information

When you interact with us by signing up, booking services, or subscribing to newsletters, you may provide:

  • Personal Identification Details: Name, email address, phone number, country of residence, and address, used for communication and invoicing purposes.

  • Professional and Personal Development Information: Information about your career background, education, and personal branding goals, such as insights into your strengths, values, and challenges. This data helps us tailor our coaching and branding services to meet your unique needs.

  • Payment Information: Billing details necessary for invoicing and processing payments. Please note that sensitive payment details are handled securely by third-party processors and are not stored on our servers.

2.2 Sensitive Information in Coaching Contexts

During coaching sessions, we may discuss personal topics related to development goals, values, strengths, and challenges. Although this information may be sensitive, it is processed solely to provide tailored coaching services and is treated with strict confidentiality.

2.3 Automatically Collected Information

As you browse www.alinaholom.com, we collect data automatically through cookies and similar tracking technologies:

  • Technical Data: Includes IP address, browser type, device information, and operating system.

  • Website Interaction Data: Information about your usage of the website, including pages visited, time spent on each page, and navigation patterns. This data helps us understand user preferences and improve the website’s performance.

  • Cookies and Tracking Information: Data collected through cookies and tracking technologies. For details, see 8. Cookies Policy.

 

3. Purpose of Data Collection and Processing

We process personal data to deliver a personalized experience, improve our services, and meet our legal obligations. Our purposes include:

3.1 Personalized Service Delivery

Data you provide about your professional background, goals, and preferences allows us to personalize coaching sessions and branding services, ensuring they align with your unique goals.

3.2 Client Support and Communication

We use your contact details to communicate effectively regarding session scheduling, reminders, feedback, and general support for coaching and branding services.

3.3 Brand Strategy and Development

To provide tailored branding guidance, we may analyze details you share about your career, achievements, strengths, and values to create a personalized brand strategy.

3.4 Performance Tracking and Progress Monitoring

To help track your development, we may monitor and document progress toward coaching goals, providing structured feedback and adjusting approaches as needed.

3.5 Assessments and Feedback

As part of service improvement, we may ask for feedback and assessments following coaching sessions. This data helps us refine our methods and ensure the highest quality of service.

3.6 Payment Processing and Record-Keeping

We use your billing details to process payments securely, manage invoicing, and maintain accurate financial records in compliance with regulatory standards.

3.7 Marketing and Communication

With your explicit consent, we may send newsletters, updates, and content relevant to coaching and personal branding. You can unsubscribe from these communications at any time.

3.8 Legal and Regulatory Compliance

To comply with legal obligations, such as tax laws or responding to lawful requests by public authorities, we may process or disclose your data as required.

 

4. Legal Basis for Processing

Our data processing activities rely on one or more of the following legal bases:

  • Consent: For activities like newsletter subscriptions, analytics tracking, and sharing sensitive information in coaching.

  • Contractual Necessity: To fulfill our agreements with clients regarding coaching and branding services.

  • Legitimate Interests: For analyzing website usage, improving service quality, and managing relationships, while respecting individual privacy rights.

  • Legal Compliance: To comply with legal obligations, such as accounting requirements or regulatory inquiries.

 

5. Disclosure and Sharing of Information

We do not sell or rent personal data. However, we may share your data under specific circumstances:

5.1 Service Providers

We use trusted third-party providers for essential services, such as payment processing, email marketing, and data storage. These providers adhere to GDPR requirements and act solely on our instructions.

5.2 Legal Obligations

We may disclose personal data when required by law, such as in response to court orders or to comply with legal obligations.

5.3 Business Transfers

In cases of mergers, acquisitions, or restructuring, personal data may be transferred to new business owners under strict confidentiality agreements.

 

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6.1 Service Data

Client data is retained throughout the coaching relationship and for up to seven years afterward, in accordance with regulatory standards.

6.2 Sensitive Coaching Data

Information related to coaching sessions is stored securely and retained only for as long as necessary, in line with industry best practices.

6.3 Marketing Data

Your data for marketing purposes is retained until you unsubscribe or withdraw consent.

6.4 Website Usage Data

Aggregated, anonymized usage data for analytics purposes is retained as long as needed to improve website functionality and performance.

 

7. Security Measures

We employ a range of security measures to protect your data against unauthorized access, loss, or alteration.

  • Data Encryption: SSL encryption secures data in transit between your browser and our servers.

  • Access Control: Access to personal data is restricted to authorized personnel only, based on the necessity to perform their job functions.

  • Confidentiality Agreements: Employees, contractors, and service providers are bound by confidentiality agreements.

  • Data Anonymization and Pseudonymization: Data is anonymized or pseudonymized where possible, particularly for analytics, to protect privacy further.

 

8. Cookies Policy

Cookies are small text files stored on your device to help us understand user behavior, improve functionality, and enhance your experience. We use cookies and similar technologies, including Google Analytics, for the following purposes:

8.1 Types of Cookies We Use

  • Essential Cookies: Required for the basic functioning of our website, enabling security, accessibility, and core features.

  • Performance and Analytics Cookies: Collect information about website use, helping us understand user behavior and improve user experience. We use Google Analytics to collect data such as IP addresses, browser types, and interactions.

  • Functionality Cookies: Remember your preferences (e.g., language settings) to offer a more personalized experience.

  • Marketing Cookies: If applicable, these are used for marketing activities, including personalized ads and retargeting. They require explicit consent.

8.2 Google Analytics

Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google Analytics cookies gather data about your interaction with www.alinaholom.com, including information such as IP address, browser type, and site navigation. This information is transmitted to Google and stored on servers in the United States.

  • IP Anonymization: We have enabled IP anonymization to protect privacy by truncating IP addresses within the EU and EEA.

  • Opt-Out Options: You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-On.

8.3 Managing Cookie Preferences

You can manage or disable cookies through browser settings. Be aware that disabling essential cookies may affect website functionality.

  • Browser Settings: Most browsers allow you to block or delete cookies. However, blocking essential cookies may interfere with certain website features.

  • Cookie Consent Banner: When you first visit www.alinaholom.com, you will be presented with a banner to accept or decline non-essential cookies.

For additional information about cookies and how to manage them, visit www.allaboutcookies.org.

 

9. Your Data Protection Rights

Under GDPR, you have specific rights regarding your data:

  • Right to Access: Request a copy of your data and understand how it is processed.

  • Right to Rectification: Correct inaccurate or incomplete data.

  • Right to Erasure: Request deletion of data under specific conditions.

  • Right to Restrict Processing: Limit processing in certain circumstances, such as pending data accuracy correction.

  • Right to Data Portability: Request a copy of your data in a structured, machine-readable format for transfer.

  • Right to Object: Object to data processing based on legitimate interests or for direct marketing.

  • Right to Withdraw Consent: Withdraw consent at any time for data processed on this basis.

To exercise these rights, please contact us at the details below.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any significant changes will be posted on this page, and where required, we will notify users directly. The "Last updated" date reflects the date of the latest revision.

 

11. Contact Information

If you have questions about this Privacy Policy, want to exercise your rights, or have privacy-related concerns, please contact us at:

Email: hello@alinaholom.com